Krisp for Call Centers: The Plan Breakdown

Krisp splits its contact-center features into two groups, and the grouping tells you who each feature serves. "Speech Assist" processes the audio itself; "Agent & Supervisor Assist" watches the conversation and helps the humans running it.

FloorTone's lane is the audio: we cover the Speech Assist column in depth and note the rest exists. If you're evaluating analytics or security tooling, run that as its own procurement — bundling everything into one pilot is how pilots die.

CC Core is the audio layer alone, and for most floors it's the right place to start. As listed on the pricing page (verified 2026-09-20), it includes:

• Agent Noise Cancellation — "removes background noises coming from agent's side." The floor, the keyboard, the household. This is the feature your clients notice.
• Customer Noise Cancellation — the same cleanup applied to inbound audio, so agents stop asking callers to repeat themselves. We think this half is systematically undervalued; the case is in our two-way noise cancellation guide.
• Agent Voice Isolation — passes the agent's voice and rejects other voices. On an open floor where the background "noise" is forty colleagues talking, isolation is the difference between a demo that impresses and one that doesn't.
• Usage analytics and monitoring — seat-level visibility, which matters because the first question at renewal is "who's actually using it?"

Pricing mechanics worth noting: the $15 figure is billed annually, and the page offers a "prepaid trial" alongside "Book a demo" — meaning you can put a fixed, small budget on an evaluation instead of entering a sales cycle blind. At 100 seats, CC Core is $18,000 a year at list; use that as your negotiation floor, not your ceiling.

CC Advanced requires an evaluation sign-up and adds the ambitious features: accent conversion, voice translation (Krisp's site claims 60+ languages), speech analytics and voice security (deepfake and fraud detection, agent voice verification). Two cautions from us:

• Accent conversion deserves its own decision process with agents involved, not a checkbox on an audio renewal. We wrote a separate, careful guide to accent clarity tools — read it before the demo, and bring its consent questions to the meeting.
• Quote-based means the price is a function of your seat count and your negotiating position. Get the CC Core baseline working first; it gives you both data and leverage.

The deployment model is the quiet reason this category moves fast: it's a desktop application on the agent's machine, presenting as a virtual microphone and speaker. Krisp's contact-center page describes it as sitting "between the agent's headset and your CCaaS/UCaaS stack — processing every call in real time, with no telephony integration required," and names Vonage, RingCentral, 8x8, Talkdesk, Avaya, Aircall, Twilio, Five9, Genesys and Amazon Connect as compatible platforms (read 2026-09-20).

Translation for your IT queue: a pilot needs install rights on agent machines and a decision about which suppression layer is authoritative (turn the platform's built-in off where the dedicated layer runs — double processing causes artifacts). Virtual desktop environments are the exception: if your agents work in VDI, make that the first question to sales, not a discovery during week two of the pilot. Our main ops guide has the full rollout checklist.

Krisp's contact-center page carries big claims: a "99% increase in NPS," "25% increase in FCR," "30% reduction in cost," "2,500+ contact centers," "87 Fortune 500 companies," and "80B+ minutes improved every month," alongside named customers including Everise, Startek, TTEC, Foundever, Genpact, WNS and TransUnion (all as printed on krisp.ai/call-center, 2026-09-20).

Our position: these are the vendor's marketing figures, not FloorTone measurements, and percentage claims without a stated baseline should never appear in your business case. What the customer list does legitimately tell you is that large BPOs run this in production at scale — deployment risk and vendor stability are smaller questions than they were. Build your own numbers with a two-week baseline and the metrics that survive an audit.

Krisp's better-known product is the AI Meeting Assistant for individuals and teams — different plans, different pricing, different problem. As of 20 September 2026 that side lists a 7-day free trial, a Core plan at $16/month (or $8/month billed annually) and an Advanced plan at $30/month (or $15/month annually), with accent conversion capped by hours per day on the lower tiers. It's built around meetings, note-taking and transcription — fine for a freelancer, wrong shape for a queue. If you're a single WFH agent buying with your own card, our WFH agent audio guide covers when the individual plans make sense; if you run a floor, evaluate the CC line and nothing else.

Next: put the price in context in our call center noise cancellation ops guide, or start from the money you're already losing with the handle-time math.